Your internal knowledge

Our change expertise

Every change is unique.

That’s why we approach each engagement with a fiercely customer-focused lens, diving deep into the details to co-create unique change journeys tailored to the needs of each individual client.

But we also know what works - and what doesn’t.

We’re dedicated to delivering client goals on their terms, but our work has proven there are certain foundational components that all successful change projects share.

How do we balance these two priorities?

Custom strategies supported by consistent change lenses

Readiness & Adoption (R&A) is our approach to integrating client customization with change fundamentals.

Both a mindset and a methodology, R&A consists of four interlocking change lenses and a suite of independent tools that support them: design thinking, connected strategy, people activation, and value realization. As we work with you to develop and deliver your goals, we’ll help you view your change through each lens. Then, we’ll work together to select the right tools for you and build your customized approach to drive successful outcomes.

Click to explore the R&A framework and how we can help you activate the operational methods, cultural mindsets, and strategic models necessary to design and deliver sustained transformation.

  • We do change with people, not to them.

    That means we help you take a 360-degree view of everyone impacted by change, design a multi-faceted blueprint to reflect those findings, and continuously adapt to your ecosystem throughout delivery.

  • Business value is the key to long-lasting success.

    We’ll help you explore and define a full suite of outcomes and value streams, develop benchmarks + accountability systems to maximize that value, and reinvest realized outcomes into future change.

  • Experience + consistency drives efficient results.

    We’ll help you guide change with objective clarity and strategic unity, optimize key projects with a sharply honed set of tools, and combine your organizational knowledge with our change expertise.

  • An inspired change starts with inspired people.

    We’ll help you develop a vision to unite your ecosystem under one purpose, accelerate commitment with inspiring stories and rituals, and cultivate a change community that activates change after we’re gone.

Working with us

  • Trust isn't given - it's earned.

    We start with listening and act with empathy to establish true rapport with members of your organization. Then, we can help you connect the right people - not just the dots.

  • Fuse vision with execution.

    Integrating zoomed-out objectivity with boots-on-the-ground collaboration, we bring a balanced perspective to lead strategically and execute efficiently.

  • You are the experts in your work.

    That's why we bring a growth mindset to everything we do - always listening, always learning, always evolving our understanding of how you work and what you need.

  • Bring a bit more light into the world.

    We strive to bring true happiness and community into every room we enter. Because work should get you out of bed in the morning - not keep you in it.